1. How can I pay for my parts?
We accept PayPal, and most major Credit Cards through our SECURE Online checkout system
2. What if I do NOT have a Credit Card or PayPal account?
Then unfortunately the online ordering system won’t be able to be used. That doesn’t me we can’t sell you the parts you need, it just means you’ll have to call us and talk to one of our knowledgeable sales staff to make other arrangements.
3. Is my personal information safe?
Your Personal information is SECURE with us. We do NOT sell or rent out our customer databases.
4. How can I trust a recycled part?
All recycled parts are warranted by the vendor for at least 90 days. Parts are tested, inspected and carefully packed before being shipped to you. Many of the parts in our online inventory come available with extended warranty coverage for modest fees. See the Part Detail page or Warranty page for more information.
5. What about pricing?
We always strive to offer you the LOWEST Price on your parts. By buying QUALITY RECYCLED, or FACTORY DIRECT NEW AFTERMARKET You will SAVE money using this marketplace.
6. What happens if I order the WRONG PART?
We hope we have made your online experience easy to find the correct parts, but if you do happen to order the wrong part you will have to call or email us to obtain a Return Authorization # to return or exchange the part. PLEASE DO NOT RETURN PARTS WITHOUT RMA#. They will be refused. There is a 30 day time limit on returns. After 30 days all sales are final. There
may be a restocking fee plus you are responsible for return shipping costs.
All parts MUST be returned in the same original box as received and uninstalled. We are unable to accept Returns on any ELECTRICAL COMPONENT,or SPECIAL ORDER items for any reason.
7. What happens if I order the RIGHT part, but am shipped the WRONG part?
If we error.....we "Eat it". Kindly call us by phone or contact us via email and we will
promptly correct the mistake and reship the correct part at no additional
cost to you. We will need you to return the incorrect part using the
required RMA# Provided when calling. If you ship the parts back at your
expense we will reimburse those costs, OR we may issue a CALL-TAG to
return at our option.
8. What is a "CORE" Charge?
A CORE Deposit is usually added to a Rebuilt or Re-manufacturered products and some Recycled Parts. This Deposit is generally added to Alternators, Starters, Power Steering pumps, Driveshafts etc. The respective sellers add this charge to Insure that they receive a rebuildable part back to rebuild and resell. By doing this we can keep prices lower for consumers like you. We ADD the core charge to products so designated in inventory, they will be clearly displayed on the product detail page. It works like this, we send you the part and ADD the CORE Deposit to your bill. You install the part remembering to keep the original box it came in... (VERY IMPORTANT) Then you "Return" the Core after receiving a CORE
RETURN AUTHORIZATION by calling our location or emailing our help desk. Always have your purchase date and original invoice number ready when calling. You then
Return the CORE at your expense to the address we provide you. When the CORE "Clears" the rebuilder and is accepted as REBUILDABLE they credit us, and we in turn credit your credit card. The FINAL arbiter of rebuildability and refund of CORE Deposit rests with the rebuilder. Vendors assumes no liability in regard to decisions made by rebuilders. There decisions are FINAL. If the part you return is NOT acceptable to rebuilder as "rebuildable" there is NO Return of deposit. There is a 30 day Time limit on CORE returns. No refunds after 30 days.
9. What happens if I simply decide I do not want the parts I ordered?
No Problem. We request such returns be made within 14 days of receipt. Because we sell parts at greatly reduced prices and recycled parts require labor to process We may have to charge a "Re-Stocking" fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the credit card or PayPal account you used, or issue
Store Credit for future purchases. Parts must be UNUSED, not installed for "Testing" purposes and be in original packaging. NO RETURNS For any
reason on Electrical Components or SPECIAL ORDER items.
10. What if I receive a "Damaged " Box?
You must Immediately contact the respective shipping company
They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING #
from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from
the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.
Some common help numbers: UPS Packages 1-800-742-5877, Federal Express 1-800-463-3339, AirBorne Express 1-800-247- 2676
11. Do we ship Internationally?
In many instances, YES....but you cannot order electronically online at this time. To order parts for shipment OUTSIDE the United States you will need to contact us via phone or email to see if we can make arrangements to help you with the parts you need. Please be aware of your countries customs rules in regards to auto parts as some part types will not be allowed to ship.
12. Can you call me when an out of stock item comes in?
Unfortunately there are NO Backorders. If the inventory screen shows "0" quantity or the part is not listed, we are temporarily "Out of Stock". You may contact our offices via E-Mail email@example.com or phone We have alternate sources not connected to the online ordering system to find the parts you need.
13. What do I do if I see "PART NOT FOUND"?
If you receive this message after entering a part number or inquiry this means we do not stock that particular part in the computerized system. You may complete this form. We'll check our other sources and get back to you.